/ PRIVACY POLICY
Introduction
Counterculture by Light and Lives is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website,https://counterculture.me.
Information We Collect
We may collect the following types of personal information from you:
- Information you provide: This includes information you voluntarily provide, such as your name, email address, phone number, shipping address, billing information, payment card details, and any other information you choose to share.
- Information collected automatically: When you interact with our website, we may automatically collect certain information, including your IP address, browser type, operating system, referring URL, browsing behavior, and device information.
- Cookies and similar technologies: We may use cookies, web beacons, and similar technologies to collect information about your interactions with our website. This information may include your browsing history, preferences, and device information.
How We Use Your Information
We may use your personal information for the following purposes:
- Customer service: To respond to your inquiries, provide customer support, and resolve any issues.
- Marketing and promotions: To send you marketing communications, promotional offers, and updates about our products or services.
- Personalized experiences: To tailor our website and content to your preferences and interests.
- Improving our website: To analyze your browsing behavior and improve the functionality and user experience of our website.
- Complying with legal requirements: To comply with applicable laws and regulations, including UAE data protection laws.
Disclosure of Your Information
We may share your personal information with:
- Service providers: Third-party service providers who help us operate our website, process orders, provide customer support, and deliver products.
- Business partners: Business partners who assist us in offering our products or services.
- Legal authorities: Law enforcement agencies or other authorities as required by law or to protect our rights or the rights of others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may have certain rights regarding your personal information, including:
- Access: The right to request access to your personal information that we hold.
- Rectification: The right to request rectification of inaccurate or incomplete personal information.
- Erasure: The right to request the erasure of your personal information in certain circumstances.
- Restriction of processing: The right to request restriction of processing of your personal information in certain circumstances.
- Data portability: The right to request data portability of your personal information in a structured, commonly used, and machine-readable format.
- Object to processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
To exercise your rights, please contact us using the information provided below.
UAE Laws
This Privacy Policy is subject to the laws of the United Arab Emirates, including the Personal Data Protection Law (Law No. 5 of 2020).
Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your interactions with our website. This information may include your browsing history, preferences, and device information. You can manage your cookie preferences through your browser settings. For compliance with regulations, please review our Cookie Policy below:
Cookie Policy
Our website uses cookies to enhance user experience and analyze website traffic. The types of cookies we may use include:
- Essential Cookies: Necessary for the website to function properly.
- Performance Cookies: Help us analyze how visitors interact with our website.
- Functionality Cookies: Remember user preferences to provide a more personalized experience.
Third-Party Websites
The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Changes to This Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay updated about changes on the website. Modifications will be effective on the day they are posted.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Counterculture by Light and Lives, Showroom No: 3, International Business Tower, Business Bay, Dubai – UAE.
Email: connect@counterculture.me
Telephone: +971 4 584 0295